Why is Chatbot Popular?
Why is Chatbot Popular?
Although chatbots have started to attract attention in recent years, they have actually been present in our digital world for a while. In 1966 the first bot, Eliza, was launched. However, Eliza could only answer a few questions. But today’s chatbots make it healthy to be able to have multiple answers and talk to customers 24/7, thanks to the development of technologies such as artificial intelligence and natural language processing.
What features do chatbots provide us with?
- 7/24 Accessibility
- Chatbot increases the number of positive comments.
- Increase Your Income
·Get more loyal customers that will help you increase your revenue by providing a seamless experience.
- Chatbot Provides 30% Savings to Companies
·Reduce your call center costs by returning automatic answers to frequently asked questions via Chatbot.
- Customer Convenience
- Usage for Customer Acquisition
·47% of customers are open-minded about shopping with a Chatbot. (HubSpot)
- Provides Comprehensive Customer Support
·Lot of persons who make shopping on the internet needs help during their shopping. Chatbots use artificial intelligence to help customers needs during shopping.
- Take Control of Conversations
·Companies that invest in chatbots have full control over communication with their customers.
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