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WebRTC Supported Browsers

· On Desktop Computers

  • Microsoft Edge
  • Google Chrome
  • Safari
  • Opera
  • Vivaldi

· Android

  1. Google Chrome
  2. Mozilla Firefox
  3. Opera Mobile

· Chrome OS

· Firefox OS

· BlackBerry 10

· İOS

1.

  1. MobileSafari / Webkit (İOS 11+)
  • Tizen

How to Make a Video Call Test?

  1. Open your internet browser.
  2. www.webcasts.com/webrtc/ Login to your site
  3. In the menu that opens, we select our Microphone and Camera.
  4. After selecting the region, we press the Start Test button.

video

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What Should My Optimal Internet Speed ​​Be?

What Should My Optimal Internet Speed ​​Be?

There are differing opinions on what is the best internet speed for video conferencing. Many factors can affect the quality of your video beyond download and upload speed.
·5-25 Mbps will be sufficient for HD video conferencing.

. If the problem is not resolved, you can close your applications that use the internet in the background or consult your technical service.

Factors That Can Affect Your Internet Speed

  1. Sharing the Internet connection with others
  2. Usage over quota
  3. reset the modem
  4. Having a virus on the computer
  5. DNS problem
  6. Distance and cable issues
  7. Problems with the modem
  8. Problems with service providers

How to Measure Internet Speed?

  1. Open your internet browser.
  2. Sample: www.fast.com (You can use any speed test site you want).

video

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Resetting the Microphone and Camera Permissions of the Browser

Reset Google camera and microphone permissions

  1. Open Chrome.
  2. At the top right, click More︙ Settings
  3. Click Privacy and security > Site settings > Camera or Microphone.
  4. To remove an existing exception or permission To the right of the site, click Delete
  5. Click reset permissions.

Reset Opera camera and microphone permissions

  1. Open Opera.
  2. Settings on the left > Advanced > Privacy and Security > Click Site Settings.
  3. To remove an existing exception or permission To the right of the site, click Delete.
  4. Click reset permissions.

Reset Mozilla camera and microphone permissions

  1. Open Mozilla.
  2. At the top right, click More Settings  ≡ > Settings > Click Privacy and security > click on permissions.
  3. Press the Settings button next to the Camera or Microphone option you want to reset.
  4. To remove an existing exception or permission To the right of the site, click Delete
  5. Click on Save Changes.

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Camera And Microphone Update

Microphone Update

  1. Type device manager in the search box on the taskbar , then select Device Manager .
  2. Select a category to see the names of the devices, then right-click (or press and hold) the device you want to update.
  3. In the section that opens, we right-click on the microphone we use and select the Update driver section.
  4. Select Search automatically for updated driver software .

video

Camera Update

  1. Type device manager in the search box on the taskbar , then select Device Manager .
  2. Select a category to see the names of the devices, then right-click (or press and hold) the device you want to update.
  3. In the section that opens, we right-click on the camera we use and select the Update driver section.
  4. Select Search automatically for updated driver software .

video

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LAN Settings (Proxy)

Lan Settings

  1. In Windows, the control panel opens..
  2. From the Connections tab, click on network settings.
  3. In the window that opens, go to the Connections tab.
  4. Click on Local Network Settings in the lower right corner.
  5. From the settings window, check the Use proxy server item to activate the IP address.
  6. Required data is entered and saved by clicking OK in open windows..

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Browser Cache and Cookie Clearing

Google Chrome Cache and Cookies Clearing

  1. On your computer, open Chrome.
  2. At the top right, click More︙.
  3. Click More tools > Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

Opera Cache and Cookies Clearing

  1. On your computer, open Opera.
  2. Click History in the left column.
  3. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

Mozilla Firefox Cache and Cookies Clearing

  1. Open Mozilla Firefox.
  2. Open the Menu in the upper right corner︙.
  3. Click Options > Clear Recent History for Privacy .
  4. Select Everything as the time range, then select Thing .
  5. Click the Delete Now button to clear your cache and cookies.

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Resetting the Browser to Default Values

Google settings reset to default values

  1. Open Chrome on your computer.
  2. Click More ︙ > Settings > Advanced in the top right.

· On Chromebook, Linux, and Mac: Click Settings > Restore settings to original defaults > Reset settings.

· On Windows: Click Reset and clean > Reset settings to their original default values > Reset settings.

Opera settings reset to default values

  1. Open Opera on your computer.
  2. On the left, click Settings > Advanced > Restore settings to their original defaults > Reset settings.

Reset Mozilla settings to default values

  1. Open Mozilla on your computer.
  2. In the top right, click More ≡ > Help > Troubleshooting information > Refresh Firefox browser.

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Browser History Clearing

Google history clearing

  1. Open Chrome on your computer.
  2. Click More ︙ at the top right.
  3. Click History > History.
  4. Click Clear browsing data on the left. A box is displayed.
  5. In the menu that opens, choose how much of the download history you want to delete. Select All time to delete everything.
  6. Check the boxes for the information you want Chrome to clear, including “Browsing history.”
  7. Click Clear data.

Opera history clearing

  1. Open Opera on your computer.
  2. Click History on the left.
  3. Click Clear Browsing Data. A box is displayed.
  4. In the menu that opens, choose how much of the download history you want to delete. Select All time to delete everything.
  5. Check the boxes for the information you want Opera to clear, including “Browsing history”.
  6. Click Clear data.

Mozilla history clearing

  1. Open Mozilla on your computer.
  2. Click More ︙ at the top right.
  3. Click History > Clear Recent History.
  4. In the menu that opens, choose how much of the download history you want to delete. Select Everything to delete everything.
  5. Click OK.

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Appointment

Appointment

“Appointment” in the “Customization” section is for customers to make an appointment with their customer service representative. The appointments tab, you can customize your appointments that you create with customers and other serving operators. With personalized appointments, you will use a better quality and accessible system. You can read the article below for more information ??

Will there be an appointment: Using this option, you can answer the question of whether the channel will have an appointment status. İf you turn off the appointment option, customers will not be able to make any appointments, and all other options will disappear.

Now let’s look at how this is allowed

Don’t forget to save the changes after you turn on get an appointment!

The appointment screen you have customized is for the Handbook> Appointment page. Click here for more information and access to the article.

Options

Appointment URL

You can type the appointment url text here.

Hostname

You can view the channel you are in here.

Start Time

Appointment start time.

End Time

Appointment finish time.

Working Hours

Opening hours for appointment.

Appointment Time Zone

Current time zone tab.

After Creation Service

The appointment is an indication of a third-party service to be called upon once established.

Split Time

Indicates that for each appointment created, the calendar can be broken into minute-by-minute pieces. The calendar is divided according to the allotted minutes.

Split Label Time

Indicates the number of minutes of the meeting determined by appointment.

Wiew Mode

Wiew mode consists of two modes: busy time and free time.

Busy Time

In Bussy time mode, the serving customer representative selects times when it is not available (Ex. meeting time). The customer can choose any time other than bussy hours entered by the customer representative, and the hours set as bussy time do not fall in front of the customer.

Free Time

The serving customer representative saves their free time to the calendar. Customers make an appointment by selecting one of the Free Times included in the calendar. During the appointment process, the customer can only see and select the specified free time, not an external time.

Free Time Service:

The customer representative does not need to manually enter their free time only through the ortusdesk channel. The user company can automatically receive the customer representative’s free time with its own service.

Customizing the appointment section is entirely in your hands. The appointment screen that you personalize will be available to other operators.

That’s it!

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