Yapay zeka, günümüzün en heyecan verici teknolojik gelişmelerinden biri olarak karşımıza çıkıyor. Bilgisayarların düşünme yeteneği kazanması ve karmaşık görevleri gerçekleştirebilmesi fikri, insanlığın bilim kurgu eserlerinden gerçeğe dönüşen bir hikayesi gibi. Ancak yapay zeka alanının kökenleri oldukça eskiye dayanır ve bu yazıda, yapay zekanın nasıl doğduğunu ve geliştiğini inceleyeceğiz.
Yapay Zekanın İlk Adımları
Yapay zeka düşüncesinin temelleri, Antik Yunan filozoflarına kadar gitmektedir. Ancak modern yapay zeka, 20. yüzyılın ortalarına kadar gelişmedi. İlk bilgisayarlar, savaş zamanı hesaplamaları yapmak için kullanılıyordu ve bu bilgisayarlar, YZ’nin temelini oluşturacak mantıksal işlemleri gerçekleştirebilme kapasitesine sahipti.
Yapay Zekanın Yükselişi ve Durağan Dönem
1950’lerden 1970’lere kadar olan dönem, yapay zeka alanının hızla geliştiği bir dönemdi. Bu dönemde, şimdi temel kabul edilen birçok yapay zeka konsepti ortaya çıktı. Ancak, 1980’lerde beklenen başarılar elde edilemedi ve bu dönem “Yapay Zeka Kışı” olarak adlandırıldı.
Derin Öğrenme ve Büyük Veri Devrimi
2000’lerin başından itibaren, yapay zeka alanı derin öğrenme gibi yeni tekniklerle canlandı. Büyük veri ve gelişmiş hesaplama kaynakları, yapay zeka sistemlerini daha karmaşık görevleri başarabilecek düzeye taşıdı.
Yapay Zeka Bugün ve Gelecekteki Potansiyeli
Yapay zeka, şu anda birçok alanda kullanılıyor; otomasyon, sağlık, ulaşım, eğitim ve daha birçok alanda büyük bir etki yaratıyor. Yapay zeka, gelecekte de daha da gelişeceğe benziyor ve hayatımızın birçok yönünü değiştirecek potansiyele sahip.
“Missed Request” ın the “Reports” section, is the section where missed calls from customers are displayed by customer service representatives. For missed calls, you can find operator ID, phone number, e-mail, operator name, operator group, guest name and others information here. When you click the Export To Excel button next to the filter button in Addattion, you can export the existing table to an excel file. You can read the article below for more information?
Operator ID
Operator ID is the ıdentıty number of the operator.
Phone Number
Phone Numberis the operator’s phone number.
E-Mail
E-mail is the operator’s e-mail.
Operator
Here is the name of the operator.
Operator Group
Operator group is the group in which the operator is involved.
Guest Name
Guest nameis the name of the customer who wants to reach the operator.
You can use these fields to get different information other than the information we have determined for the contact information of the customers. So you can make customizations as you wish.
E-Mail
E-mail is the customer’s email information. This information is automatically dropped into the system when a missed request occurs.
Phone No
Phone no is the customer’s phone information. This information is automatically dropped into the system when a missed request occurs.
IdNo
IdNo is the customer’s ID information. This information is automatically dropped into the system when a missed request
Access Channel
Access channel is a field that shows which channel the customer will connect to and talk to the operator.
Access Type
Access type indicates which type of customer is a customer (for example, corporate or individual)
Customer Type
Customer type indicates the customer’s property (ex. general or individual).
Customer Type
When the missed decommissioning is complete, you can enter a description of the specific completion type for you.
Description For Ending
You can enter a description for escaped calls.
Rating Comment
The rating comment indicates the comment the customer made for the missed request.
Rating Score
The rating score shows the score the customer gave to the missed request.
Start Date
Start date is the start time of the conversation with the client.
End Date
End date is the end time of the conversation with the customer.
As you scroll to the right, you can access a lot of information about your operators. Here you can view the channels and access types of your customers. Also the guest type is used quite often. In the guest type here, as you can see in the screenshot, your customer’s type appears. It shows whether customers are connecting from the system or from the pool when connecting to the operators. At the same time, the section next to it shows whether the negotiations have been completed or not. If the negotiations are not completed or left unfinished, customers wait for their turn in the pool. Negotiations with every customer are always completed.
The rating comments at the end of the meeting presented to your customers are also indicated here. For which operator you can view how customers make comments and also how much they score. so you can self-criticize by getting feedback from customers related to operators and have the opportunity to improve yourself even more!
At the same time, the date your operators made these calls and even the hour and minute they entered the system are always recorded in the system. As can be seen from the screenshots, the time that the operators are active in the system appears. In addition to all these, waiting times are also visible under the waiting time section.
The numbers in the lower right corner of the pages also indicate other pages. These are the continuation information of the operators. As the data is entered, the pages will increase, so it will be easy to access the old information.
Ortus4C is an artificial intelligence-based telehealth product that can digitize clinics and enable online examinations by establishing video and audio communication between doctors of medicine.
Need for Operation / Problem
· The need to provide remote health services and produce solutions, especially during the pandemic process.
· Increasing density and hygiene concerns in hospitals
· Patient requests who do not want to go to the hospital or examination again to get a second doctor’s opinion.
Operation Effect
· Safe and hygienic inspection · Reaching a patient/customer audience that is normally hard to reach
· Increased patient/customer satisfaction with the convenience provided. · 40 workforce and 60% cost advantage.
Smart Diagnosis
The entry of artificial intelligence into healthcare is helping doctors diagnose patients with much greater accuracy and efficiency
E-Prescription
For prescribers and their patients, it offer the option to use e-prescription as alternative of paper prescription.
Medical Reminders
Take your daily medications on time and never miss a dose with your reminders.
rRPG
During the video call, it detects the color change in the capillaries and performs the heart rate measurement.
IoT Device Integration
Enables monitoring of health data collected from smartwatches and devices.
If you want to disable the extension but not uninstall it, click the switch next to it to turn it off. You can always return to the Extensions tab and re-enable it by flipping this switch again.
If you want to remove the extension permanently, click the “Remove” button. This will completely remove the extension from Chrome and you won’t be able to use it again (unless you reinstall it later).
Disable Opera extensions
Open the opera browser on your computer.
Click Add-ons on the left.
If you want to disable the extension but not uninstall it, click the switch next to it to turn it off. You can always return to the Extensions tab and re-enable it by flipping this switch again.
If you want to remove the extension permanently, click the “Remove” button. This will completely remove the extension from Chrome and you won’t be able to use it again (unless you reinstall it later).
video
Disable Mozilla extensions
Open Mozilla from your computer
Click More ≡ other in the top right.
Click on Plugins and Theme.
Click on Extensions on the left
If you want to disable the extension but not uninstall it, click the switch next to it to turn it off. You can always return to the Extensions tab and re-enable it by flipping this switch again.
If you want to remove the extension permanently, click the “Remove” button. This will completely remove the extension from Chrome and you won’t be able to use it again (unless you reinstall it later).
Would you like to receive information about your medicines?
vaccination calendar
Would you like to know the duration of vaccination?
7/24Availability
Your customers can make appointments and inquiries 24/7 with the help of our ChatBot.
E-Prescription
It gives prescribers and their patients the option to use electronic prescriptions as an alternative to paper prescriptions.
Medical Reminders
Take your daily medications on time and never miss a dose with our reminders.
rRPG
During the video call, it detects the color change in the capillaries and performs the heart rate measurement.
IoT Device Integration
Enables monitoring of health data collected from smartwatches and devices.
Instant access to healthcare
A chatbot can analyze a patient’s symptoms and then make appropriate recommendations for simple medical issues or arrange an appointment with a physician. If the robot cannot comfortably answer the questions, the patient is directed to a real human.
Although chatbots have started to attract attention in recent years, they have actually been present in our digital world for a while. In 1966 the first bot, Eliza, was launched. However, Eliza could only answer a few questions. But today’s chatbots make it healthy to be able to have multiple answers and talk to customers 24/7, thanks to the development of technologies such as artificial intelligence and natural language processing.
What features do chatbots provide us with?
7/24 Accessibility
Chatbot increases the number of positive comments.
Increase Your Income
·Get more loyal customers that will help you increase your revenue by providing a seamless experience.
Chatbot Provides 30% Savings to Companies
·Reduce your call center costs by returning automatic answers to frequently asked questions via Chatbot.
Customer Convenience
Usage for Customer Acquisition
·47% of customers are open-minded about shopping with a Chatbot. (HubSpot)
Provides Comprehensive Customer Support
·Lot of persons who make shopping on the internet needs help during their shopping. Chatbots use artificial intelligence to help customers needs during shopping.
Take Control of Conversations
·Companies that invest in chatbots have full control over communication with their customers.
In the Messages section, click on the conversation you want to end. Click on the “≡” icon above in the window that opens.
By clicking the “End Conversation” button at the bottom of the window that opens, you will be directed to the window to end the conversation.
To end the conversation in the window that opens, click on the Select Draft button and make the selection. After making the selection, click the “OK” button.
