Category: Chatbot

Ortus Chatbot

As Ortus4c, it is a new generation communication platform that provides remote video consultancy, assistance and support services to companies targeting digitalization. It provides infrastructure solutions to automate business processes with live support, video call, omni channel social media integration modules and private chat bot.

By connecting to FAQs with Chatbot, you can answer your customers’ routine questions within seconds, reducing the burden of the call center and enabling them to provide better quality service.

OrtusBot Feature List

Support 17 languages

Fast Integration

Dynamic UI Generator

Microservice Generator

Flexible Bot Design

Multimedia Content (Horizontal Image Selection, Picture Selection, Video Content, Voice Content)

Easy Service

No Code Knowledge Requirement

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Whatsapp ve Instagram Chatbot

Always Support

The working hours of the Whatsapp chat robot, which can work like a customer representative, do not end, so you can provide support to your customers 24/7.

Rich communication

Enrich your customer communication with different media formats including pictures, videos, GIFs and more.

Unlimited Messaging

Accessibility

Platform independent i.e. WhatsApp, Apple, Android or Windows It can be installed on almost any device.

Low Costs

· Reduce your call center costs by returning automatic answers to frequently asked questions on WhatsApp.

1. Integrated with call center applications

2. Answering FAQs

3. New use cases specific to the energy sector

4. New use cases specific to the retail industry

İnstagram Chatbot

The Instagram chat robot, which can work like a customer representative, does not run out of hours, so you can provide support to your customers 24/7.

Rich communication

Enrich your customer communication with different media formats including pictures, videos, GIFs and more.

Unlimited Messaging

Low Costs

Reduce your call center costs by returning automatic answers to frequently asked questions on Instagram.

Accessibility

Platform independent i.e. WhatsApp, Apple, Android or Windows It can be installed on almost any device.

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How to Increase Customer Experience Using Chatbot?

A Personalized Chatbot Experience

There is a difference between consumers’ satisfaction with promptly answering their questions and a chatbot that doesn’t understand anything you write. For this reason, the use of an insufficiently developed chatbot can cause damage to your brand image.

Simplified purchasing experience

Chatbots make the purchasing experience wonderfully easy for users. For example, if you are in search of a dress and you also have a preference for a place, the chatbot offers a list of different styles and tells you where to find the dress you want. You can also choose a stylist and make an appointment with the help of an automated text message from the bot.

Evaluate customers’ feedback: 

Data collected from interaction with customers through chatbots can enable services to be improved. Feedback from customers can be used to improve the website or other online platforms.

Know your customers well

One of the main points to consider in creating an effective and efficient customer experience is to know your customers. Understand your customers’ expectations and needs by identifying your target audiences.

Use an up-to-date and large database

Analyzing and storing the data obtained from the conversations before the chatbots and collecting the data from different channels are very important in terms of increasing customer satisfaction in the subsequent meetings.

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How Long Have Chatbots Existed?

First Chatbot

In 1951, Alan Turing’s “Can machines think? His work (Can machines think?) is seen as the first reference on this subject. The first chatbot is “ELIZA”, which was developed by Joseph Weizenbaum, an MIT professor, in 1966. ELIZA was conceived as a psychologist and is intended to create human dialogues. However, since natural language processing and machine learning technologies were not developed enough, at that time, it could only respond with word matching method. The term chatbot was first used as a chatbot by Michael L. Mauldin in 1994.

Today, the fact that existing software and hardware has become competent in collecting and processing data has enabled the fields of natural language processing and machine learning to find real usage areas. The fact that messaging has become a daily communication habit of people has also been an important factor in increasing the interest in chatbots. With the announcement by Facebook of the launch of Facebook Messenger to chatbots in 2016, developers from all over the world focused on this area, and chatbots became popular in terms of both supply and demand.

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Use of Chatbots in Human Resources

Use of Chatbots in Human Resources

Ortus4C is an artificial intelligence-based platform that can digitize the Human Resources department, enable online meetings by establishing video and audio communication between employees and department officials, and quickly and easily solve routine questions and procedures with a chatbot.

İK Chat Bot

1. Reduces the workload of the HR Department
2. It Finds the Most Competent individuals by pre-selecting resumes
3. it pre-selects candidates with well-structured questions for technical positions that are hard to find.
4. Automatically Answers Frequently Asked Questions
5. HR Messages for the Company

Gains

• Chatbot Saves 30%
• Customer Convenience
• Take Control of Conversations
• Chatbot increases your number of positive comments.
• 7/24 Accessibility
• There are many such advantages.

Need for Operation / Problem

• In the human resources department, increase of employee service volume increase time to answer questions and dicrease quality.
• At the time of the pandemic, the need of remote technical consultancy
• The need to automate operational and documentation works with artificial intelligence technologies.

Strategy & Solution

• HR Chatbot Module: It enables employees to automate routine questions and follow-up processes. It provides automation of processes such as visa documents, payroll, requesting references.
• Video Interview Module: Ability to make video recruitment interviews.
• Company-specific interface.

Operation Effect

• Reducing and automating the response times of the Human Resources department to internal customer questions
• Financial savings
• 40% labor and 60% cost advantage
• Regular and healthy measurement and analysis ability

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Questions to Ask When Creating a Chatbot

Struggling with customer service response times?

· Chatbots respond instantly 7/24.

Are you trying to reduce customer service costs?

· Chatbot Provides 30% Savings to Companies

· Chatbots can reduce costs in high-volume customer service centers.

Want more data on customer service interactions?

Analyzing and storing the data obtained from the previous conversations from the chatbots and collecting the data from different channels are very significant in terms of increasing customer satisfaction in the subsequent meetings.

Are you wasting your time giving simple and plain answers?

Chatbots can instantly answer these questions 24/7 instead of you.

Having trouble increasing your customers?

47% of customers are open-minded about shopping with a Chatbot. (HubSpot)

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Customer Interaction of Whatsapp Chatbots

Why Should We Use Whatsapp Chatbot?

Whatsapp chatbot can not only save your customers time and improve their experience, you can also improve your brand.

WhatsApp chatbot applications for the e-commerce industry

Chat robots in Whats app offers real time two way speaking and allows to e-commerce companies’s customers reaching their support service any time in the day.

Accessibility

Platform independent i.e. WhatsApp, Apple, Android or Windows It can be installed on almost any device.

Always Support

The working hours of the Whatsapp chat robot, which can work like a customer representative, do not end, so you can provide support to your customers 7/24.

Rich Communication

·Enrich your customer communication with different media formats including pictures, videos, GIFs and more.

Unlimited Messaging

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Customer Interaction of Instagram Chatbots

Why Should We Use İnstagram Chatbot?

The Instagram chatbot not only saves your customers time and improves their experience, but you can also enhance your brand.

İnstagram chatbot applications for the e-commerce industry

Chat robots in İnstagram offers real time two way speaking and allows to e-commerce companies’s customers reaching their support service any time in the day.

Accessibility

Platform independent i.e. WhatsApp, Apple, Android or Windows It can be installed on almost any device.

Always Support

The working hours of the Whatsapp chat robot, which can work like a customer representative, do not end, so you can provide support to your customers 7/24.

Rich Communication

Enrich your customer communication with different media formats including pictures, videos, GIFs and more.

Unlimited Messaging

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How to create a Chatbot Stream?

Chatbot design is best represented by a flowchart. It would be best to graph the different conversation streams your users are asking about. From greeting users to answering basic questions about your product, you can include your most common use cases and questions. The more streams you have, the more detailed your map will be.

1-At the start of the flow, user or chatbot must specify their wish. Flow direction change by specified wish and continue in that direction.

2-The bot or user sends text according to the specified request. Once the desired information is obtained, you can end the bot flow. If we did not get enough information, you can connect a live customer representative to the flow instead of a bot, depending on the flow you applied.

Things to Consider While Drawing the Flowchart

·Flow chart always start and end with figures that means beginning and ending.

·The figures are, if possible, drawn in a computer environment so that they are proportional to each other.

·Arrows directing the flow are always positioned in the middle of the figures.

·The variables used and the calculations made are indicated in the figures

Problems

·Managers constantly make the same reminders and waste unnecessary time.

·Results of workflows are not easily viewed.

Solution

·Chatbots supported with artificial intelligence, workflows management, reminding and reporting, can be done easily and quickly as digital assistant.

Pay Attention To These!

·The workflow managed by the chatbot must be compatible with the application.

·Chatbot must be given a personality.

·Chatbot must communicate with the user. The user should not see ChatBot as just an application.

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