Category: Market

Remote Video assistance service

It is a new generation communication platform that provides infrastructure solutions to remote video consultancy, assistance and support services for companies aiming at digitalization, and enables the automation and remote execution of business processes with live support, video calls, chatbot and social media integration modules.

Health Care

Thanks to the video call, you can make remote Patient / Doctor sessions.

Insurance

Thanks to the video call, you can evaluate the visual demand remotely.

You can do wonders with video call in insurance industry. Banks and insurance companies can serve their incoming customers entirely with video call. Thanks to technological developments, they can get their policies with a wet signature and open an account for them.

Technical Service

You can explore remotely thanks to video calling.

Talk to your customer with a video call and immediately start investigating the problem and creating a solution in collaboration with your customer. Thus, reduce costs, increase employee productivity and customer satisfaction.

Sales

Thanks to the video call, you can make remote auto gallery / real estate sales.

In the e-commerce sector, video calls help you meet online commerce face-to-face and give confidence to your customers, from product promotions to instant video calls. Your customers can see you face to face with video calls in e-commerce and get quick answers to their questions about the product they will buy.

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Top AI Trends to Watch in 2022

Leveraging technology for remote work

Before the pandemic began, most people believed that organizations could not do business remotely outside of the office. Companies that have adapted to remote working solutions on a sustainable basis have largely reached levels of competition in the market as the pandemic continues. Most of the employees have embraced and demanded remote working.

Virtual Reality and Augmented Reality

Virtual and augmented reality technologies are bridging the distance between the physical and digital worlds. AR and VR have enormous potential in education, entertainment, marketing and rehabilitation processes. With augmented reality, before selling their products, sellers create three-dimensional models of their products thanks to virtual reality, creating a feeling as if they are in their hands in the virtual reality world, and introduce their products to them before selling. This way, you not only provide people with an accurate sample of your product, but you also help people get something they are sure of.

Customer service uses artificial intelligence to provide a more personalized service

Virtual assistants have become a critical tool for all companies during the pandemic. Today’s virtual assistants are not only about answering your questions, but also have many features such as workflows, vaccination appointments. Due to the pandemic, you can easily make an appointment from your home thanks to the virtual assistant or even talk to your doctor. These are just a few of the features we have listed.

5G and enhanced connectivity

A faster and more stable internet means that you will spend less time waiting for the videos you watch to be uploaded and opened while you are circulating on the web. 5G refers to networks using the latest technology, including virtual reality.

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Video interview in the Insurance Industry

Insurance

Thanks to the video call, you can evaluate the visual demand remotely.

You can do wonders with video calling in the Insurance Sectors. Banks and Insurance companies can serve their incoming customers completely via video chat. Thanks to technological developments, they can get their policies with a wet signature and open an account for them.

Need for Operation / Problem

• Increase in insurance premiums, the need to reduce the frequency of patients going to hospitals .
• When patients need to go to the hospital, reducing cost by directing them to contracted institutions .
• Increased customer service volume, increased customer response time and quality.

Strategy and Solution

Video Expertise Module

A platform that enables video and audio online damage assessment processes to be performed by making an appointment through the application.

Telehealth Module

A platform that enables online patient diagnosis with video and audio by making an appointment through the application.

Risk Engineering Module

A platform that enables automated risk questions routing and remote risk management processes completing.

Insurance ChatBot

Claim Assistant / Pension Assistant / HR Bot. It allows it to automate the answering of routine questions. It can be applied without programming knowledge.

Operation Effect

• Regular and healthy measurement and analysis ability.
• Insurance claim resolution decreased from 30 days to 5 minutes.
• 40% labor and 60% cost advantage.

What Does It Provide?

We enable risk engineers and experts to provide remote video calls without the need to travel in relevant situations. In this way, the request processing time is reduced from 30 days to 5 minutes. Thus, both time and cost savings are achieved. In addition, our insurance desk product enables you to increase your efficiency in a single center as omni channel.

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Technical Service with Video Chat

Technical service

You can explore remotely thanks to video calling.

With video meeting, speak with your customers and analyze the issue immediately and with customers collaboration, begin to produce solution. So reduce costs by this way, increase productivity of collaborators and customer hapiness.

It is a very broad category of solutions that provides remote support services to customers who are experiencing malfunctions. By providing remote support with video calls, it can be done without the customer and the employee being in the same place, without waiting for the service to arrive. In this way, it is a very healthy service in a time like covid.

Need for Operation / Problem

• At the time of the pandemic, the need of remote technical consultancy.
• Preventing the technical service team from going to the houses for reconnaissance when it is not necessary
• The necessity of catching up with the technological developments in the sector and not falling behind the competitors, even getting ahead.

Operation Effect

• Provides a better user experience.
• Provides 40% labor and 60% cost advantage.
• Increases new customer acquisition to the page by 25%.
• It provides an interface that each department can easily understand.

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Call Center for the Hearing Impaired

Call Center for Hearing Impaired

While the number of hearing-impaired individuals in the world is approximately 45 million, 90% of them are adults. It is not possible for hearing-impaired individuals to reach the call center and get support, and e-mail and instant chat applications are not always sufficient to solve the problems experienced. Thanks to video calls, we can make the life of hearing impaired people easier.

You will have the opportunity to offer your customers an unhindered and fast service supported by the call center system with our product. In this way, the communication problem of your hearing-impaired customers is eliminated in this product, which is served with sign language, which we use for video calls. In addition, this service enables you to reach your deaf customer base, which you cannot reach, and thus allows you to expand your market area.

Technicial Specifications

• One-click video call with SMS
• Integrated with call center applications
• Multi-channel support
• Reporting, display control screen

How does it work?

• Operators send the link of the video call via SMS on the System.
• Thus, customers can easily connect to the video call with one click.
• They receive full service with sign language with operators.

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How to Increase Customer Interaction?

Social media interaction

Measuring comments, likes and shares. That is, they are important signals that users send to you. Brands that succeed in increasing social media interaction reach more users. With the right media interactions, the products reach the targeted audience easily. Therefore, social media management is of great importance.

Types of Direct Marketing

Marketing by catalog; carried out by presenting catalogs to customers.

·Telemarketing; Marketing is done by communicating with customers over the phone.

·Online marketing; It is a marketing that aims to contact and interact with customers in electronic environment.

Integrate Content into FAQs

Creating a Frequently Asked Questions (FAQ) list is a great way to help your customers find relevant products. It’s also a great way to ensure customers’ chatbot experience runs as smoothly as possible.

Cost-Effective

Cost of keeping existing customer is cheaper than conquering new customer, so using a successful customer fidelity program is always better for brands.

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Customer Retention Strategy for Small Businesses

Lower cost

82% of companies claim that customer retention is much cheaper than customer acquisition. you save money as you don’t have to spend much time acquiring new ones.

Provide multi-channel support

Customers value quality customer service. They expect businesses to provide fast, personalized support across multiple channels. Research from Business2Community reveals that 71% of customers want a consistent experience across all channels, but only 29% claim they get it from businesses.

Customer Happiness

Ways to meet customer expectations; sending customer-specific measurement surveys. Businesses are likely to receive feedback when consumers shop online or visit the website. NPS and CSAT etc. to get your clients opinion about your company, give submit forms to measure customer satisfaction.

Respond quickly to complaints

With fast reply to complaints and problem solving you can keep in hand 90% of your customers. Therefore, set up customer retention processes with the aim of responding quickly to any complaints and finding solutions to customer satisfaction.

How Can You Grow Your Business With Artificial Intelligence?

How Can You Grow Your Business With Artificial Intelligence?

Artificial Intelligence Marketing

Companies with better command in artificial intelligence (AI) naturally climb the ladder faster. Artificial intelligence marketing has all the power to magnify the value of the company.

Use chatbots for customer service

Chatbots powered by artificial intelligence can quickly respond to our customers’ requests 24/7 without delay.

Build a solid relationship with your customer base

Brands that succeed in increasing social media interaction reach more users. With the right media interactions, the products reach the targeted audience easily. Therefore, social media management is of great importance.

Benefits of Artificial Intelligence

• Increasing need for remote technical consultancy during the pandemic process
• The need of don’t be outdated even pass forward competitors by catching technological improvement on the sector
• 40% labor and 60% cost advantage
• Regular and healthy measurement and analysis ability
• Travel and operational cost savings provided by remote and visual access
• Increased customer satisfaction with the convenience provided
• It provides savings by integrating into pre-sales or post-sales business processes very easily.